Refund & Cancellation Policy
Last updated: 17 October 2026
Free trial
Every new account starts with a free trial (currently 14 days). Nothing is charged during the trial, and you can stop at any time without paying.
Cancelling
- Cancel anytime from Plan & billing in your account, or by writing to us.
- Cancellation takes effect at the end of the current paid month. HotLine keeps working until then, and you will not be charged again.
Refunds
- Monthly fees are not refunded for a month that has already started, including partly used months.
- If you were charged twice, charged after cancelling, or charged in error, write to us within 7 days of the charge and we will refund the full amount.
- Approved refunds are sent to your original payment method within 5–7 business days. Your bank may take a little longer to show it.
Changing plans
Moving to a different plan starts a new monthly subscription at the new price, and the old one is cancelled. Unused days on the old plan are not refunded.
Delivery of service
HotLine is an online software service. Nothing is shipped. Your account is available immediately after sign-up, and paid plans are active as soon as the payment is confirmed. Access is at hotline.bidprompt.si/yourcompany on any browser or phone.
Contact
- Business
- Quent Now (operator of HotLine)
- Contact person
- Vaibhav Dusane
- dusane75@gmail.com
- Phone / WhatsApp
- +91 89999 72590
- Address
- Nashik, Maharashtra, India